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Support / Warranty

Length of warranties varies by product. Batteries, hop-ups, exhaust systems, and Blue Thunder do not have express warranties. Warranty repair will not cover units that have been modified, misused or serviced by an unauthorized service center. To speak to a service technician, call 1-877-504-0233. If your product needs to be repaired, ship the product in its original box (freight prepaid) to:

Include your complete name and address and information inside the carton and clearly write it on the outer label/return address area. Include a brief summary of the difficulty. Date your correspondence and be sure that your name and address appear on this enclosure. Also, please include a phone number where you can be reached during the business day.

Under no circumstances will the buyer be entitled to consequential or incidental damages. This limited warranty gives you specific legal rights; you also have other rights that may vary from state to state.

Warranty Repairs

To receive warranty service, you must include your original sales receipt verifying the proof of purchase date. Providing warranty conditions have been met, your product will be repaired free of charge.

Non-Warranty Repairs

Should your repair cost exceed 50% of the retail purchase cost, you will be provided with an estimate advising you of your options. Any return freight for non-warranty repairs will be billed to the consumer. For non-warranty repairs, please advise us of the credit card you prefer to use. Horizon Service Center accepts Visa and MasterCard. Please include your card number and expiration date. Horizon Service Center also accepts money orders.

Product Specific Warranties

Some products have additional warranties or limitations. These warranties can be accessed from the corresponding product information page on this site.