Support / Warranty
Attention: All Dynamite warranty periods are in effect as of
August 22, 2013. They are not retroactive unless otherwise stated.
Warranty repair will not cover units that have been modified, misused or serviced by
an unauthorized service center. To speak to a Product Support representative, call
888-959-2306 or submit a question here.
If your product needs to be repaired, submit a repair request
Then, ship the product, along with the completed Repair Request
Form and signed Terms and Conditions form, in the Product's original packaging (freight prepaid) to:
Horizon Hobby Service Center
4105 Fieldstone Rd.
Champaign, IL 61822
Ship via a carrier that provides tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it arrives and is accepted at our facility.
Include your complete name and address and information inside the carton and
clearly write it on the outer label/return address area. Include a brief summary
of the difficulty. Date your correspondence and be sure that your name and
address appear on this enclosure. Also, please include a phone number where you
can be reached during the business day.
Under no circumstances will the buyer be entitled to consequential or
incidental damages. This limited warranty gives you specific legal rights;
you also have other rights that may vary from state to state.
To receive warranty service, you must include your original sales receipt
verifying the proof of purchase date. Providing warranty conditions have been
met, your product will be repaired free of charge.
Should your repair cost exceed 50% of the retail purchase cost, you will be
provided with an estimate advising you of your options. Any return freight for
non-warranty repairs will be billed to the consumer. For non-warranty repairs,
please advise us of the credit card you prefer to use. Horizon Service Center
accepts Visa and MasterCard. Please include your card number and expiration
date. Horizon Service Center also accepts money orders.
Warranties and limitations vary by product. To view the warranty for your product
(except Batteries), please see the Instruction Manual that accompanies the product
or go to the item's product page on horizonhobby.com. For Dynamite batteries
purchased in the US or Canada after January 30, 2013, please click
for warranty information.